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Return

Returns for exchange or refund can be made within 15 working days from date of reception. 

My Creation products and My Monogram products can not be return or refund. 


FREE RETURNS BY UPS*

EXCHANGE

1 - Inform us by completing the return form in your account / orders / return a product and choose the reason and replacement size if needed.

2 - Select the carrier service UPS (free) or another one ( postage charges and shipping risks for the return are your responsability. We recommend you return your package securely with a tracking option (receipt with signature).
In case of a return for an exchange by mail we will refund the cost of return on a fixed basis (within the limits of a return for a command): 

France Métropolitaine: 6€
UK : 9£
Other countries : 10€

3 - Send your product with the packing list (imperative) to the following adress : ZADIG & VOLTAIRE C/° SC2, Retours WEB, Z.A. D’ARVIGNY, 104 RUE DENIS PAPIN, 77550 MOISSY-CRAMAYEL, FRANCE

4- Once received, the customer service will proceed to the exchange as requested.

 

RETURNS

1 - Inform us by completing the return form in your account / orders / return a product

2 - Select the carrier service UPS (free*) or another carrier ( postage charges and shipping risks for the return are your responsability. We recommend you return your package securely with a tracking option (receipt with signature).) and print the label of the carrier

3 - Send your product with the packing list (imperative) to the following adress : ZADIG & VOLTAIRE C/° SC2, Retours WEB, Z.A. D’ARVIGNY, 104 RUE DENIS PAPIN, 77550 MOISSY-CRAMAYEL, FRANCE

4- Once received, the customer service will proceed to the refund.

*Free except during our special operations (Sales & Good Deals )
Check here all informations regarding returns